Island cottages with no power get CMP credits after I-Team report
STATEWIDE (WGME) -- More than a dozen CMP accounts will get credits after an I-Team investigation earlier this week.
Accounts belonging to 10 island homes off the coast of Georgetown and 4 accounts belonging to the island's homeowner association will each get a credit for $113.40.
The island had no power for five months following the October windstorm.
"All accounts will be credited the Line Charge ($10.68 for 5 months $53.40) for each month we were not able to provide power to the island, and also an additional $60.00 as we should not have billed during this time period. We are very sorry for this inconvenience and confusion. We are further reviewing our process at Central Maine Power to be sure we avoid any future issue," according to an email sent by CMP customer service to the customers.
CMP spokesperson Gail Rice confirmed the authenticity of the email and added "each customer also received a phone call advising of this."
The $60 credit is part of CMP's customer service guarantee.
"If there is ever a mistake we will, of course, correct it. To thank you for bringing it to our attention, we will also provide you with an additional credit, equal to the amount of the error (up to $10)," according to the company's website.
The account credits were issued after an I-Team investigation that aired Tuesday night.
"Thank you so much for taking an interest, pursuing it, and getting results!" homeowner Dick Walker said in an e-mail to the I-Team.
According to bills reviewed by the I-Team, at least one home on the island received a statement showing usage for three of the five months when the island had no power, including a large usage spike in February.
CMP corrected that bill and said in a statement, "We apologize for the billing error, which was based on incorrect usage estimates. There was a unique set of circumstances involved, including errors on CMP's part for both estimating usage and recording it."
Other accounts were charged minimum monthly amounts for line charges for the months when they were without power.
CMP has now corrected that as well and removed the line charges.